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Privacy, Security & Compliance

GDPR/CCPA, audit log, retention, and 10DLC.

Articles

Search, filter and export the audit log
The Audit Log helps organization owners and admins review recorded changes. Search and export operate on the events loaded by the page, which are limited to the most recent 500 events.
Configure policy, terms and consent templates
Legal Pages generates public policy and terms content from your organization’s settings. It also stores consent-text defaults used by public forms and quote tools. Prepare and approve the content before editing because changes can save immediately.
Submit and confirm a privacy request
Use an organization’s public privacy portal to submit a request about your own information or information you are authorized to represent. Email confirmation is a separate step after submission.
Find and share your public policy and terms pages
Find your organization’s public Privacy Policy and Terms of Service links in Legal Pages. Open each page before sharing it so you can check the organization and published content.
Set retention windows and preview a purge
Data Retention lets you set how long different data types are kept and preview which records would match those settings. Use a dry-run preview before considering any live deletion.
Enable automatic retention or run a real purge
Live retention can permanently delete records and recordings or anonymize contacts according to the organization’s saved windows. Review the saved policy and affected scope before activating automatic deletion or confirming a manual purge.
Review and fulfill privacy requests
Privacy Requests brings submitted data requests into one queue for review. Request actions can change a person’s privacy status or data, so confirm the request, identity checks, and your organization’s handling process before acting.